Responsible play
Deposit limits and time-outs: the tools, and when to use them
Your account has controls you can set on yourself: deposit limits, a play reminder, a short time-out and a long self-exclusion. What each one does, and the rules that make them hold.
Deposit limits
You can set a daily, weekly or monthly ceiling on what you pay in, from Responsible play in the app. Lowering a limit applies the moment you save it. Raising one waits 24 hours before it takes effect, so that a limit cannot be lifted in the very moment it is about to do its job.
A reminder of the time
You can ask to be reminded how long you have been playing, at an interval you choose. It is a small thing, but time passes differently when you are looking at numbers, and a gentle prompt is often all it takes to decide you have had enough for today.
A time-out
A time-out pauses your account for a period you pick. While it runs you cannot deposit or buy tickets, but you can always withdraw and always see what you hold. It is designed for the moment you want a break without having to trust yourself to take one.
Self-exclusion
For a longer break there is self-exclusion, for six months or more. It cannot be shortened, by you, by support or by anyone else, until the date you chose. That is exactly what makes it work. If you think you might need it, that is usually reason enough to use it.